Returns & Exchanges
RETURNS & EXCHANGES
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Refunds
Vaila Shoes has a 30 day return policy. 100% money back guarantee. NO QUESTIONS ASKED! If 30 days have gone by since you received your purchase, unfortunately we are unable to issue you a refund.
To be eligible for a refund, your item must be identified as damaged, the incorrect item was shipped, or you're not satisfied with your purchase. At this point, the merchandise must be in its original form when purchased and excluding dirt, stains, or other damaging components.
To issue a refund, please email support@vailashoes.com to receive detailed instructions to start the return process.
Final Sale Items
Clearance and Sale items priced under $50 are considered final sale and cannot be returned or exchanged.
Returns
To return your product, please email support@vailashoes.com to receive detailed instructions to start the return process. Your return shipping label will be provided at no cost to you.
Please allow 3 business days to process your return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and you will be reimbursed in your original form of payment (excluding shipping), within 5-7 business days.
Exchanges
Vaila Shoes has a 30 day exchange policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
We will only issue exchanges for a different size in the same product only. We are unable to exchange your items if your merchandise is found to be modified from its original form when purchased (dirty, stained, or damaged).
To exchange your product, please email customerservice@vailashoes.com to receive detailed instructions to start the return process.
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you are approved, then we will ship your alternate size within 3-5 business days.
If you require an alternate color or style, please place a new order.